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Getting Started

12 FAQs
Genuine Promotion is an SMM panel — a marketplace where you buy social media growth services at
wholesale prices. Followers, likes, views, comments across 15+ platforms, delivered fast.

It works in 3 steps: pick a service, paste your link, pay. No password, no login to your accounts,
nothing sketchy. Orders start automatically and you track everything live from your dashboard.

Why bother? Social media algorithms reward accounts that already have traction. Buying engagement
kickstarts that loop — more visibility, more reach, more organic growth on top. It's the same thing
agencies do for their clients, just without the agency markup.
Two options:

  Option 1 — Google: Hit "Sign Up", click "Continue with Google", done. No password to create, no
  email to verify.

  Option 2 — Email: Hit "Sign Up", enter your email and a password, verify your email, and you're in.

  Either way it takes under 60 seconds. No credit card required — you only add funds when you're ready
   to place your first order.

Simple 4-step process:

  1. -Select a platform (Instagram, TikTok, etc.)
  2. -Choose a service type (followers, likes, views)
  3. -Enter the URL of the post or profile
  4. -Select quantity and confirm payment

Orders begin processing automatically. You can track progress in your dashboard.

Varies by service:

  • Minimum: Usually 50-100 (depends on service)
  • Maximum: Up to 1,000,000 per order
  • For very large orders, consider splitting into multiple orders
  • Each service page shows exact min/max limits

Most orders begin within minutes:

  • Instant start: 0-30 minutes for most services
  • Standard: 0-6 hours for complex orders
  • High demand: Up to 12 hours during peak times

You can track exact status in your dashboard.

Yes! Your dashboard shows:

  • -Order status (Pending, Processing, In Progress, Completed)
  • -Quantity delivered vs ordered
  • -Start count and current count
  • -Estimated completion time

We occasionally run promotions that include free trials. The best way to test us is:

  • -Start with a minimum order (as low as $0.10)
  • -See the quality and speed firsthand
  • -Scale up once you are satisfied

Absolutely! You can:

  • -Order for any public account or post URL
  • -No limit on the number of different accounts
  • -Use mass order feature for bulk operations
  • -No need to connect or log into any social account

Your dashboard is your command center:

  • -Overview: Balance, recent orders, panel updates
  • -New Order: Place orders for any platform
  • -Order History: Track all past and active orders
  • -Add Funds: Top up your balance
  • -API: Access your API key for automation
  • -Support: Create and track support tickets

Yes! Our platform is fully responsive and works on all devices. You can place orders, track progress, and manage your account from any smartphone or tablet.

Yes! Refer someone and earn a commission every time they deposit funds — automatically credited to
your account.

Get your unique referral link from your dashboard, share it anywhere, and start earning. The program
runs on 3 levels:

  -Level 1 (direct referrals): 4% of every deposit they make
  -Level 2 (their referrals): 1.5%
  -Level 3 (one level deeper): 0.5%

Commissions are paid on deposits. When you're ready to cash out, you have two options: add earnings
directly to your panel balance and use them for orders, or request a crypto payout. No cap on
earnings — the more active your network, the more you earn passively.
We currently operate in USD. All prices, orders, and balances are in US dollars. Some payment
methods handle conversion automatically at checkout. More currencies coming soon.

Services & Pricing

14 FAQs

We offer 200+ social media growth services across 15+ platforms — from mainstream to niche.

  • Instagram: Followers, Likes, Views, Story Views, Reels Views, Comments
  • TikTok: Followers, Likes, Views, Shares, Comments
  • YouTube: Views, Subscribers, Watch Hours, Likes
  • Twitter/X: Followers, Likes, Retweets, Views, Bookmarks
  • Spotify: Streams, Monthly Listeners, Playlist Followers, Saves
  • Discord: Members, server boosts
  • And more: Telegram, Facebook, LinkedIn, Pinterest, Snapchat, Threads, SoundCloud, and others.

All services are available from your dashboard. Filter by platform, sort by price, and order in seconds.

Pricing is based on:

  • Service type: Followers cost more than likes
  • Quality tier: Premium costs more than standard
  • Platform: Some platforms are more expensive
  • Quantity: Bulk orders may have better rates
  • Account level: Higher levels unlock discounts

All prices are shown per 1,000 units (per 1K).

All prices are per 1,000 units (per 1K), unless stated otherwise in the service description — some
services like account sales or subscriptions are priced differently and will be clearly indicated.

There are no bulk discounts on price per unit. However, the more you spend overall, the higher your
account level — and higher levels unlock permanent discounts on all future orders (up to 12% at
Diamond tier).

If you're an agency or planning to place large volume orders from the start, contact us before
ordering. We can grant early access to a higher account level based on your projected volume.
If your followers, likes, or other metrics drop after delivery, we refill them for free —no
questions asked. Each service displays its own refill period, ranging from 30 to 365 days depending
on the service.

Note that not all services include a refill guarantee. Check the service description before ordering.

Yes, our services are designed to be safe:

  • We never ask for your password
  • We use gradual delivery to look natural
  • Our methods comply with general best practices

For maximum safety, we recommend spreading large orders over time.

We support 15+ social media platforms including:

  • Instagram, TikTok, YouTube, Twitter/X
  • Facebook, Spotify, Discord, Telegram
  • SoundCloud, Twitch, LinkedIn
  • Pinterest, Snapchat, and more

New platforms are added regularly.

Most orders complete fully and on time. When they don't — partial delivery, delay, or failure —
you're automatically refunded for the undelivered portion. No need to contact support, no back and forth.
Currently, orders begin processing immediately after placement. For scheduled delivery, you can use our API to automate order placement at specific times.
Yes some of our services have have this feature! Drip-feed allows you to spread delivery over time. For example, instead of 10,000 followers at once, you can receive 1,000 per day over 10 days. This makes growth look more natural.
Not all followers are equal. Here's what the labels in our service names mean:

Standard — Basic accounts with profile pictures. Gets the job done for pure numbers.

High Quality — More complete profiles with some activity. Better retention, looks more natural.

Premium / Real — Active accounts with posts, followers of their own, regular activity. Closest to
organic, best retention.

As a rule: the higher the quality, the slower the delivery and the higher the price. If you're
unsure, start with High Quality — it's the best balance between price and results.
Some of our services are pre-built packages combining multiple metrics. For one-off custom combinations,
use the Mass Order feature in your dashboard — it lets you place multiple orders at once in seconds.
If you need recurring custom packages at scale, the API is the way to go.

Some services offer targeting by:

  • -Country/Region
  • -Gender
  • -Interest/Niche

Availability depends on the platform and service type. Check individual service descriptions for targeting options.

We offer three types of comment services:

  • -Random — Pre-written generic positive comments. Quick and simple.
  • -Custom — You provide the exact text. Full control over what gets posted.
  • -AI-generated — Contextually relevant comments based on your content. Most natural-looking option.

Need help writing comments or generating content ideas? Check out our AI Tools page — it includes prompts
and workflows for writing comments, bios, post ideas, hashtag strategies, and more. All free with your account.
YouTube watch time is delivered via high-retention views that count toward the YouTube Partner
Program requirement of 4,000 watch hours. Retention rate varies by service tier and is indicated in
each service description.

Note: watch time alone does not guarantee monetization approval — YouTube also reviews content
quality and channel compliance before granting YPP access.

Account Levels

5 FAQs
Bronze — Default (0$) — Basic support, standard delivery

Silver — $100 spent — Priority support, 2% discount on all orders

Gold — $500 spent — Priority support, 5% discount, early access to new services

Platinum — $2,000 spent — Dedicated support, 8% discount, early access, custom order priority

Diamond — $10,000 spent — VIP dedicated support, 12% discount, early access

Loyalty levels are earned automatically based on your total lifetime spend — no application needed.
Once unlocked, your level and its discounts are permanent.
Levels are unlocked based on your total spending. As you place more orders and add funds, your level increases automatically. There is no action needed on your part.

Higher levels unlock:

  • Percentage discounts on all services
  • Priority order processing
  • Priority support response
  • Exclusive services not available to lower tiers
Yes! Once you reach a new level, discounts are applied automatically to all your orders. You do not need to enter any coupon code. Your current level and discount are visible in your dashboard.
Yes! Once you reach a new level, discounts are applied automatically to all your orders. You do not need to enter any coupon code. Your current level and discount are visible in your dashboard.

Billing & Payments

12 FAQs
We currently accept crypto payments via Coinbase Commerce (Bitcoin, Ethereum, USDT, and more) and PayNow.
More payment methods coming soon.
All payments are processed through Coinbase Commerce and PayNow — we never handle your payment
details directly. Your financial information stays between you and the payment provider. All pages
are secured with SSL encryption.
The minimum deposit depends on the payment method but typically starts at $1-5. Some payment gateways may have their own minimums. Check the Add Funds page for exact amounts.

We offer refunds in the following cases:

  • Undelivered orders: Full refund to balance
  • Partial delivery: Refund for undelivered portion
  • Quality issues: Case-by-case review
Refunds are issued to your account balance only. We do not refund to the original payment method.
Your balance never expires and can be used on any future order.
We don't currently offer downloadable invoices. If you need a payment record for accounting
purposes, contact support with your transaction ID and we'll sort it out manually.
Currently we operate on a prepaid balance system. You add funds and use them as needed. This gives you full control over your spending with no recurring charges.
Currently we operate on a prepaid balance system. You add funds and use them as needed. This gives you full control over your spending with no recurring charges.

Adding funds is simple:

  • -Go to "Add Funds" in your dashboard
  • -Select a payment method
  • -Enter the amount
  • -Complete the payment
  • -Funds are added instantly (or within minutes for some methods)
Your balance never expires. Funds remain in your account until you use them. There are no maintenance fees or inactivity charges.
Yes. Our API lets you check balance, place orders, and track status programmatically —
everything you need to run a fully automated operation. See the API documentation in your dashboard for
endpoints, examples, and your API key.
Prices shown are final — no taxes added on our end. Tax obligations depend on your jurisdiction and
are your responsibility. We don't collect or remit taxes on your behalf.

Technical & Delivery

12 FAQs

If an order cannot be completed:

  • -Partial orders: you are refunded for the undelivered portion
  • -Failed orders: full refund to your balance
  • -Refunds are automatic within 24-72 hours
  • -You can also contact support for immediate assistance
Once an order is processing, cancellation depends on the service —
some support it, others don't. Check the service description
or contact support as soon as possible if you need to cancel.
Yes. Our REST API covers everything you need to automate your workflow — place orders, check
balance, list services with live pricing, and track order status in real time. Full documentation
and your API key are in your dashboard under the API section.
During social media platform outages, orders are queued and resume automatically when the platform is back online. You will not lose any orders or funds during outages.
Most orders start within minutes. If yours is taking longer, it's usually one of these:

  • -Your profile or post is set to private — it must be public during delivery.

  • -The service is processing gradually — large quantities are spread out intentionally for safety.
  • -High demand or a platform-side slowdown — rare but it happens.

  Check your order status in the dashboard.
Orders cannot be modified once placed. If you need changes, cancel the current order (if not started) and place a new one. Contact support for assistance with active orders.
The required URL format is indicated in each service description — always check it before placing
your order. As a general rule, use the full URL to your profile or post, and make sure it's set to
public before ordering.
Platforms periodically purge inactive or low-quality accounts — this can cause drops even on organic
followers, not just purchased ones. It's normal and happens across the industry.

If your service includes a refill guarantee, submit a refill request from your dashboard and we'll
restore the count within the guarantee period. If it doesn't include a refill, you can simply reorder.
Use our REST API to integrate with any tool, software, or custom workflow. Full documentation with
code examples is available in your dashboard. If a third-party tool supports SMM panel API integration, it's compatible with ours.
Yes. Our Child Panel feature lets you launch your own branded SMM panel on your own domain, with
your own pricing and branding. Orders are fulfilled automatically through our infrastructure —
your clients never know we're behind it. Contact us or check the Child Panel section in your dashboard to get started.
We target 99.8% uptime. In case of downtime or maintenance, orders are queued and resume
automatically — you won't lose any funds or orders.
Mass orders let you place multiple orders at once from a single input — one line per order,
formatted as service_id|link|quantity. Perfect for agencies managing multiple clients.
Find it under New Order → Mass Order in your dashboard.

Safety & Compliance

8 FAQs
Most social media platforms discourage artificial engagement in their terms of service.
Our services are designed to minimize risk — gradual delivery, realistic patterns, no password required.
Our reported ban rate is extremely low. We use gradual delivery and realistic patterns to minimize
any risk to your account. For extra safety, avoid placing very large orders all at once — spread
them out if you're ordering at scale.

Best practices for safety:

  • -Keep your profile public during delivery
  • -Do not change your username during active orders
  • -Spread large orders over multiple days
  • -Combine our services with organic activity
  • -Do not order from multiple providers simultaneously

We take privacy seriously:

  • -We never share your data with third parties
  • -Account information is encrypted
  • -We do not store payment card details
  • -Order history is private and secure
  • -We comply with GDPR requirements
We never ask for or store your social media passwords. Our services only require a public URL to your profile or post. Your social media accounts remain completely secure.
Yes — business accounts work exactly like personal ones. Just make sure the profile or post is
public, paste the URL, and order as usual.
Yes, our services are available worldwide. You can order services for accounts in any country. Some targeting options may vary by region.

We collect only the minimum data necessary:

  • -Email and password (for your account with us)
  • -Order history and URLs submitted
  • -Payment transaction records

We do not access your social media accounts or collect personal data beyond what you provide.

Support & Community

4 FAQs

Multiple ways to reach us:

  • -Ticket system: Create a ticket in your dashboard (recommended)
  • -Live chat: Available on the website
  • -Email: contact@genuinepromotion.com

The live chat provides the fastest response.

We aim to respond to all tickets within a few hours. Response times may vary depending on volume —
if your issue is urgent, mention it in your ticket.
Yes — open a support ticket with your suggestion. We read everything and actively build based on user feedback.
Open a support ticket with as much detail as possible — order ID, platform, service, and what happened.
The more context you give, the faster we can help.
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